ORDERS AND DELIVERY
We use DHL and all our orders are dispatched within 48 hours (working days Mon-Fri) with a tracking number provided.
International Shipping
Import duties, taxes, and charges aren’t included in the item price or postage cost.
These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
RETURNS AND REFUNDS
At Lurky, we only accept returns for damaged or faulty goods that are unopened, in compliance with dietary supplement regulations worldwide. We do not issue refunds for open packages or 'change of mind' purchases. Additionally, we do not offer a money-back guarantee.
We cannot issue refunds for customers who did not achieve their desired outcome from our products or experienced adverse reactions to our ingredients, as these conditions are not due to product damage
or faults.
While we take every measure to ensure your product arrives in satisfactory condition, damages can occur during transit. If you receive a faulty or damaged item, please email us at info@herzpharmaceuticals.com with your order details, photographs, and the batch number of the affected product. We will guide you through the refund or exchange process.
For consumer safety reasons, we do not accept returns or issue refunds outside the circumstances mentioned above.
FAQS
THE PRODUCT I WANT IS OUT OF STOCK, WHEN WILL I BE ABLE TO ORDER IT?
If an item is out of stock, you can contact our team to find out when it will be available. Usually, items are only out of stock temporarily and will be available online again shortly.
IS GST INCLUDED IN MY ORDER?
Yes, all prices are GST-inclusive. You can view the GST on your order during the checkout process.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We use secure payment methods to process the payment on all orders. We accept payment with Visa,
Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay. Once payment has been processed, you will receive an email confirming that your order has been received.
I’M HAVING TROUBLE USING THE WEBSITE
Please get in touch and contact our team, we’ll be happy to help.
