WHEN WILL I GET MY ORDER?

We’re working to get your order to you as soon as possible. Orders are packed and dispatched from our Sydney CBD store within 1-3 business days. Once dispatched you will receive an email with shipping information from Australia Post, and a link to track your order. It should arrive within 1-5 business days after dispatch, depending on your location. We offer Australia Post Express Shipping for a fixed rate of $15 on orders under $50, and free Express Shipping on orders over $50. Unfortunately, we cannot guarantee a specific delivery time or day. During Christmas and peak sale periods processing and dispatch may require an extra 1-3 business days.

WHAT DOES DELIVERY COST?

Delivery is free on orders of $50 or more and will be shipped via Australia Post Express. For orders less than $50, Australia Post Express delivery is charged at a flat rate of $15. Delivery Method: Australia Post Express Cost: $15 or FREE on orders over $50

CAN I SEND MY ORDER OVERSEAS?

We currently only deliver within Australia. Contact info@cemoy.com for overseas enquiries.

WHAT IF I NEED TO CHANGE MY ORDER?

Where possible we will try our best to accommodate changes before an order has been dispatched, please contact our team by phone +61 410 872 002 or email customercare@cemoy.com.au as soon as possible for further information. Please note that we are unable to amend an order once it has been dispatched. If you need any further assistance, please contact our team and quote your order number.

CAN I TRACK MY ORDER?

You can check the status of an order under My Account or via Australia Post using the tracking number provided in your order dispatch email. If you are unable to locate your dispatch email and tracking number, please also check in your emails junk folder. If you need any further assistance, please contact our team and quote your order number.

CAN I RETURN OR EXCHANGE MY ORDER?

We do not offer refunds or exchanges for change of mind purchases, even if an item is unused. We will only provide a refund where a product is faulty or damaged, or you are entitled to one under Australian Consumer Law. Where a product is faulty or damaged and you are entitled to an exchange or refund, please contact us within 7 days of delivery by emailing customercare@cemoy.com.au. Please include your order number, detailed description of the product fault, and a photo. If you need any further assistance, please contact our team and quote your order number.

HOW DO I RETURN AN ORDER?

If you need to return your order, please contact our team and we will provide instructions on how to do so.

WHEN CAN I EXPECT MY REFUND OR EXCHANGE?

Generally, our refunds or exchanges take between 3-5 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for funds to be visible in your account.

WHAT IF MY ORDER WAS WRONG?

If you have received an order with incorrect items, please contact us within 7 days of delivery by emailing customercare@cemoy.com.au with your order number, a detailed description of the issue, and a photo.

THE PRODUCT I WANT IS OUT OF STOCK, WHEN WILL I BE ABLE TO ORDER IT?

If an item is out of stock, you can contact our team to find out when it will be available. Usually, items are only out of stock temporarily and will be available online again shortly.

I WANT TO PURCHASE MULTIPLE OF THE SAME PRODUCT.

You may purchase up to 20 of any specific items per order online. If you would like to place a larger order, please contact customercare@cemoy.com.au and our team will assist you. If your order enquiry is in relation to wholesaling, please contact info@cemoy.com for further information.

WHERE CAN I GET AN OFFER CODE?

To stay up to date with our latest promotions and receive exclusive offers and discounts, sign up for our newsletter and follow us on social media @cemoyofficial.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We use secure payment methods to process payment on all orders. We accept payment with Visa, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay. Once payment has been processed you will receive an email confirming your order has been received.

IS GST INCLUDED IN MY ORDER?

Yes, all prices are GST inclusive. You can view the GST on your order during the checkout process.

I’M HAVING TROUBLE USING THE WEBSITE

Please get in touch and contact our team, we’ll be happy to help.

DO YOU OFFER A GIFT WRAPPING SERVICE?

Yes, we offer complimentary gift wrapping on all orders. Simply tick the ‘This is a gift’ box upon checking out and we will be glad to prepare your order ready for gifting to someone special.

ARE YOUR PRODUCTS SUITABLE FOR PREGNANT WOMEN?

All our products are formulated to be safe for use during pregnancy and breastfeeding, but we always recommend speaking with a health care professional if you have any concerns. If you have any more queries regarding product safety, please email info@cemoy.com.

About

PREMIUM HEALTH PRODUCTS THAT YOU CAN 'TRULY FEEL'

At Lurky, we craft premium supplements with proven ingredients to match your health needs. Our aim to provide is transformative health solutions with lasting benefits, addressing wellness comprehensively. “Feel it in your body ” captures our mission’s core.

RESEARCH-DRIVEN FORMULAS

Every Lurky creation is proudly made in Sydney, Australia. Our commitment to safety, effectiveness, and reliability is manifested in our state-of-the-art laboratory, supported by an experienced research and development team and a cadre of professionals dedicated to ensuring the premium quality of our scientifically proven, bespoke formulas.

INNOVATIVE BIOTECHNOLOGY

We seamlessly blend cutting-edge biotechnology with the potency of natural ingredients to ensure our every Lurky creation remains at the forefront of effectiveness and is a bespoke formula. We are dedicated to pushing the boundaries of what's possible in natural health and wellness, embracing innovation as a cornerstone of our commitment to your well-being.

MADE IN AUSTRALIA

Every Lurky creation is proudly made in Sydney, Australia. Our commitment to safety, effectiveness, and reliability is manifested in our state-of-the-art laboratory, supported by an experienced research and development team and a cadre of professionals dedicated to ensuring the premium quality of our scientifically proven, bespoke formulas.

OUR JOURNEY FROM HERZ PHARMACEUTICALS

A company with over 30+ years of experience, to the birth of Lurky, is a testament to our passion and expertise in crafting effective and premium health supplement products that enhance the lives of our customers. Explore our rich development history here.

Our company utilizes cutting-edge biotechnology to enhance the most advanced and innovative natural ingredients. We are committed to creating the most effective products available through this dedication.

Our brand tagline, "Feel It in Your Body", communicates our commitment to creating natural health supplements that deliver real and tangible results. Lurky is committed to researching and developing innovative natural health and wellness formulas - with the ultimate goal of improving your well-being.

Lurky creations embody our dedication to safety, effectiveness, and reliability. We are inspired by Asclepius and dedicated to carrying on his legacy of healing by providing solutions to diverse health needs and helping individuals develop a healthier, higher-quality lifestyle. Join us on our journey to make a difference in your wellness and be energized and emboldened by the god of medicine, Asclepius.

Immerse yourself in Lurky, where classical elements, mythical characters, and the story of the ancient Greek God of Medicine, Asclepius, come together and inspire our love and dedication to crafting effective natural health supplements made here in Australia.

At Lurky, we strive to carry on his legacy and create the most effective health products that deliver luxurious and transformative experiences and contribute to a healthier, higher-quality lifestyle that our users can truly feel.

GUIDED BY THE SPIRIT OF ASCLEPIUS